We have a 21-day returns policy
Here at Mont Marte, our business is to supply the tools, so that you can create.
When it comes to purchasing online, we get it, you can’t touch or feel the product and we know that purchasing gifts can be tricky work too.
So, we’ve made it easier, with a 21-day return policy.
You can return an item/s, including change of mind purchases, provided that the item/s are:
- Returned within 21 days of receiving the order
- As new, have not been used or opened, have all original packaging and tags, and seals intact
- In good resaleable condition
- Not damaged in any way
How do I return an item/s?
Visit our online return portal https://return.auspost.com.au/MONT_MARTE_INTERNATIONAL and complete the fields to submit your return.
You will be shown the freight cost for your return to be paid.
Once submitted, you’ll be able to choose:
A. To have your unique barcode emailed to you.
Simply box up your item/s and take them, alongside your barcode to any Post Office where the team will then print the return label for you.
B. To print your label at home.
Simply box up your item/s and take them, alongside your barcode to any Post Office
Then, pay the freight cost, keep a copy of your tracking advice and your return will be on its way back to us.
What if my product is faulty?
If you find a fault or an issue with your new product, please contact us within the first 21 days of receiving your product, so that we can get onto that, pronto. Email us, including a photo of the fault to email@example.com – or give us a call on 1300 CREATE (1300 273 283).
My item/s is faulty, why do I need to take photos?
If the product is faulty, please include images in your email, showing us the problem. If we can clearly see the fault from your photos, then we will send you a replacement. If not, we may ask that you return the products, so that we can examine them for faults.
My product is faulty, how long will it be before I receive a refund?
Once a return has been approved, we will organise the return of the goods. In the case of faulty goods, we will be responsible for any return postage costs. Once we receive the goods, they have been inspected and deemed faulty, you will receive your refund via your original payment method within 21 working days.
Let us know:
- Your full name
- Why you wish to return the product
- Your order number
I received the wrong product/something is missing from order, what do I do?
In the unlikely event that a product in your order is incorrect or missing, please contact us within 21 days of receiving your order, either via email at firstname.lastname@example.org - or by calling 1300 CREATE (1300 273 283).
Can I exchange my product for something else?
At the moment, we aren’t offering exchanges. You can return your item for a refund, as per our returns policy and place a new order for the product you’re after.
I've changed my mind, can I receive a refund?
You can return an item/s, including change of mind purchases, provided that the item/s meet the conditions of this policy and are returned within 21 days of receiving the order. Unfortunately, if your returned item/s does not meet the conditions of this policy, you will be responsible for the cost of receiving your returned goods back to your nominated address.
What if my return has gotten lost in the mail on its way to you?
Unfortunately, returned item/s are your responsibility and we are not liable for damage to or for the loss of the item/s being returned. If the item/s is not received by us, you will not be eligible for a refund. We encourage you to keep a record of the tracking advice, until the return has been received, accepted and processed by our team.
Will you pay for my return?
You are responsible for the cost and risk of returning goods, including the cost of return shipping. The original postage and the return postage costs will not be reimbursed for a change of mind return.
I used a product, not as intended and it caused damage, will you cover this?
Art supplies have different and varied uses, because of this, Mont Marte will not be held liable for misuse or incorrect use of a product for your creative project. We always recommend doing a small test of the product first, to make sure it fits its intended use.