Take item in packaging, along with proof of purchase (e.g. receipt or bank transaction) back to the store
STEP 3
Speak to your local stockist about issue for a refund or exchange
Purchased your items from one of our stockists? No problems!
Return the item, along with your receipt/proof of purchase (such as a bank statement or online bank screenshot showing the purchase), to the store you purchased the item/s from.
Store policies vary, so we recommend calling the stockist you purchased the item/s from first, to find out whether you qualify for a refund or an exchange.
For Amazon returns, you’ll need to contact the seller and follow Amazon’s returns process.
If the store you purchased your item/s from is not local to you, we recommend giving the store a call to discuss your options. Sadly, we can’t accept returns from products purchased at retail.☹
You can contact us, and we can provide you with the store’s contact details.
We recommend asking the stockist what their policy is for returns and exchanges.
If you do not have an original receipt, ask your stockist if they’ll accept your payment transaction (such as an online bank screenshot of the purchase) as proof of purchase.
We recommend getting in touch with your stockist as soon as you can, as policy timeframes vary.
